Privacy Policy

We take your privacy seriously and we are committed to safeguard your privacy, and this privacy policy explains our data collection, use, and disclosure practices concerning end-users of our apps and website www.herocraft.com
If you have specific questions about how we deal with this information, or if you want to obtain a copy / delete the personal information about you that you provide through the Site or through our apps, please contact us by email support@herocraft.com
Our policy may be updated from time to time. Latest version will be posted on our site.

Information collected

We are keeping information about installation of our apps on your device (like time, date, IP-address). We are keeping the unique ID of your device, if it is submitted by your device during installation.
We can request certain information for specific purposes such as registering your gaming account, tracking high scores, sending push notifications, or enhancing your gameplay experience. This may include details like your email address or date of birth. If you are purchasing the license via our website we will store your IP-address, country information, mobile number and the transaction information.
We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server).
We may also automatically record your Advertising ID for advertising or analytics purposes. These IDs do not reveal any specified information about the user. Though, if you want to reset your Advertising ID, you can follow these instructions:

On our website, we use Cookies. Cookies are small bits of information used, in our case, to store user's preferred language and some other settings during current browser's session. You can set your browser to stop accepting cookies which can lead to functionality of our site decreased.

Subscriptions

In some of our apps we use subscriptions in order to provide you with interesting offers. Technically, these subscriptions are provided by Google Play / App Store, and we do not collect any extra information besides your email address.
For App Store Auto Renewable subscriptions, you can turn off auto-renew by following this instruction: https://support.apple.com/en-us/HT202039

How do we use it

We process the this information for the general purposes:

  • to provide you with services
  • to communicate with you via email and to respond to your questions and comments
  • for statistical purposes which help us to improve the quality of the services we provide marketing analytics

How do we store it

We have physical, electronic, and procedural safeguards that comply with regulations to protect personal information about you. However, the internet is not a 100% secure environment, and we cannot guarantee the security of any information you transmit to us.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

How do we share it

We can share collected data with third parties, who provide equivalent level of protection of data
We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows: Ad Networks, Cloud Computing Services, Data Analytics Services.
Our application(s) may display a third-party hosted "offer wall." Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will be brought to an external website belonging to other persons and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.

We have never received any requests from the state authorities of any country for providing such information.
However, we believe it is necessary to share information if it is required by law, in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person.

Miscellaneous

Some of our Android apps were reported to be requesting access to the contacts book of the mobile phones. This is required by the “tell a friend” feature. Nevertheless, your contacts information is used within your phone and never downloaded by us.

External links

Our website and some of our apps may have links to other sites, apps and services. They do not operate under this Privacy Policy, we recommend you to review their own privacy policies.

Agreement with this Policy

By using our website and apps, you are confirming that you are agreed with our Privacy Policy. In case you do not agree with it, we recommend you to refrain from using our products.

Tell us which marketing messages are acceptable to you.

  • Email us at press@herocraft.com to tell us your marketing preferences.
  • Stop receiving HeroCraft marketing emails by clicking the unsubscribe link included at the bottom of HeroCraft marketing emails. You cannot opt out of certain emails we need to send you relating to normal business operations (for example, we may email you to deliver a content that your bought using the HeroCraft online service).

Your Rights

We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.You have the rights to correct your data, have your data deleted, object to how we use or share your data and restrict how we use or share your data.

If you want to delete the personal information about you that you provide through the our apps, please contact us by email: privacy@herocraft.com

To exercise any of the rights described above, please contact us at the address indicated below. We process and answer your requests without undue delay within one month of the the request, unless a longer period is required due to complexity of the request. In that case our response time can be up to three months in total as permitted by Article 12 of the GDPR.

Contact us

Should you have any other requests regarding privacy, please, contact us at: privacy@herocraft.com